Return & Refund Policy

At Shopzy, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Returns

We do not accept returns unless the product received is damaged, defective, or incorrect.

Exchanges

If you receive a damaged, defective, or wrong item, you may request an exchange within 7 days of receiving your order.

To be eligible for an exchange:

• The product must be unused and in its original packaging.

• You must contact us within 7 days of delivery.

• Proof of purchase and clear photos or videos of the issue may be required.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Products damaged due to misuse or improper handling.

• Products returned after the 7-day exchange period.

• Items showing signs of use.

Order Cancellation

Orders may only be cancelled before they have been processed for shipment. Once shipped, orders cannot be cancelled.

Contact Us

For exchange requests or any questions, please contact us on WhatsApp:

03282285370